Yuzusun Terms & Conditions
About Yuzusun
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Yuzusun is an independent online shop selling selected items, including pre-owned, vintage, second-hand, unused, and/or one-off pieces.
Because many items are unique or limited, once an item is sold, it may not be available again.
Product Descriptions
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We try to describe every item as clearly and honestly as possible. Product photos form part of the description.
Some items may be pre-owned or vintage and may show signs of age, storage, or previous use. Any noticeable flaws will be included in the description or shown in the photos where possible.
Colours may appear slightly different depending on your screen or device settings.
Orders
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Once you place an order, you will receive an order confirmation by email.
We reserve the right to cancel an order if an item is unavailable, listed incorrectly, priced incorrectly, or if there is a problem with payment or delivery details. If this happens, you will receive a full refund.
Prices & Payment
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All prices are listed in GBP (£).
Payment must be made at checkout using the payment methods available on the website.
Yuzusun reserves the right to update prices at any time, but this will not affect orders already confirmed.
Shipping
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Shipping is charged at £5 per order.
All orders are sent using Royal Mail.
We aim to dispatch orders within 2-4 working days after payment has been received.
Delivery times are estimates only and may vary due to Royal Mail delays, public holidays, weather, strikes, or other circumstances outside our control.
Please make sure your delivery address is correct before placing your order. Yuzusun is not responsible for delays or lost parcels caused by incorrect or incomplete address details provided by the customer.
Lost or Delayed Parcels
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If your parcel has not arrived within a reasonable time, please contact us at www.yuzusun.co.uk/contactus with your order number.
We will do our best to help you check the delivery status and, where appropriate, raise the issue with Royal Mail.
If an item is confirmed as lost in transit, we will arrange a refund or replacement where possible.
Returns & Cancellations
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You have the right to cancel your order within 14 days of receiving your item.
To request a return, please contact us at www.yuzusun.co.uk/contactus within 14 days of delivery. Please include your order number and the item you would like to return.
Items must be returned in the same condition they were received in. They must not be used, worn, washed, damaged, altered, or missing any included packaging or labels.
Unless the item is faulty or not as described, the customer is responsible for return postage costs.
We recommend using a tracked return service, as we cannot refund items that are lost on their way back to us.
Refunds
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Once we receive and check your returned item, we will process your refund.
Refunds will be made to the original payment method.
Original shipping costs may not be refunded unless the item is faulty, incorrect, or not as described.
Please allow a few working days for the refund to appear in your account after it has been processed.
Faulty or Incorrect Items
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If your item arrives faulty, damaged, incorrect, or not as described, please contact us as soon as possible at www.yuzusun.co.uk/contactus.
Please include your order number and clear photos of the issue.
If the item is confirmed to be faulty or incorrect, we will offer a refund, replacement, or another suitable solution where possible.
Please note that signs of age, previous use, small imperfections, or flaws clearly shown or described in the listing are not considered faults.
Non-Returnable Items
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For hygiene reasons, certain items may not be returnable unless faulty. This may include underwear, swimwear, earrings, cosmetics, or personal care items where the seal has been opened.
Any item that is customised, altered, or made specifically for you may also be non-returnable unless faulty.
Responsibility for Items
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Once your order has been delivered to the address provided at checkout, responsibility for the item passes to you.
Please check your item after delivery and contact us promptly if there is any issue.
Website Content
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All text, photography, branding, images, logos, and content on the Yuzusun website belong to Yuzusun unless otherwise stated.
You may not copy, reproduce, or use our content without written permission.
Limitation of Liability
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Yuzusun is not responsible for indirect losses, loss of income, loss of business, or damage caused by misuse of items purchased from the shop.
Nothing in these terms affects your statutory consumer rights.
Privacy
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For hygiene reasons, certain items may not be returnable unless faulty. This may include underwear, swimwear, earrings, cosmetics, or personal care items where the seal has been opened.
Any item that is customised, altered, or made specifically for you may also be non-returnable unless faulty.
Changes to These Terms
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Yuzusun may update these Terms & Conditions from time to time.
The version available on the website at the time you place your order will apply to your purchase.
Governing Law
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These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be handled under the jurisdiction of the courts of England and Wales.
Contact
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For questions about orders, shipping, returns, or these Terms & Conditions, please contact:
Yuzusun
Website: www.yuzusun.co.uk